Customer support

UE

We offer free returns on all orders placed on www.castelli-cycling.com
If you wish to return a product, you have 30 calendar days from the delivery date to register your return. You can do it directly from "My Orders" section of your account.
If you placed your order as a guest, you can follow our guest return procedure at this link.
If the order was delivered over 30 days ago, please contact our Customer Service.
You will then receive an email from UPS containing the instructions to create your return label and ship the return. Return labels expire after 10 days.
All items must be returned unused and in original condition, with all labels and tags intact. Returns should be neither washed nor worn, otherwise we can refuse your return request. In case these conditions are not complied with, the returned parcel will be sent back and no refund will be issued.

Switzerland, United Kingdom, Norway, Australia, Hong Kong, Singapore and South Korea

Returns costs are:

• Switzerland: 10 CHF
• United Kingdom: 10 GBP
• Norway: 100 NOK
• Australia: 15 AUD
• Hong Kong: 10 USD
• Singapore: 10 USD
• South Korea: 10 USD

for orders placed on www.castelli-cycling.com. This amount will be deducted from your refund.
If you wish to return a product, you have 30 calendar days from the delivery date to register your return. You can do it directly from My Orders section of your account.
If you placed your order as a guest, you can follow our guest return procedure at this link.
If the order was delivered over 30 days ago, please contact our Customer Service.
You will receive an email from UPS containing the instructions to create your return label and ship the return. Please note: return labels expire after 10 days. Print three copies of the return form: put one copy inside the parcel and leave the other two to the operator when dropping the parcel off for return.
All items must be returned unused and in original condition, with all labels and tags intact. ll returns should be neither washed nor worn, otherwise we can refuse your return request. In case these conditions are not complied with, the returned parcel will be sent back and no refund will be issued.

Japan

If you wish to return a product, you have 30 calendar days from the delivery date to register your return. You can do it directly from My Orders section of your account.
If you placed your order as a guest, you can follow our guest return procedure at this link.
If the order was delivered over 30 days ago, please contact our Customer Service.
Please print the return form and send it back with the items you would like to return at the following address;

Address:
〒659-0062
15-4-302 Miyazuka-cho Ashiya-shi Hyogo Japan
Recipient: MVC Japan Co., Ltd

All items must be returned unused and in original condition, with all labels and tags intact. ll returns should be neither washed nor worn, otherwise we can refuse your return request. In case these conditions are not complied with, the returned parcel will be sent back and no refund will be issued.

It is possible to track the shipment status of a return through the website of the courier operating the service, just by inserting in the dedicated field the tracking number you find on the return label.

The refund will be issued after receiving the return. If the returned item meets the requirements it will be refunded within 10 days through the same payment method you had used to finalize your order. 

As soon as we issue the refund, you will receive a refund confirmation email. The transaction may take a couple of days to show on your bank account, depending on your bank. 

We are currently unable to facilitate exchanges. Please send back the unwanted item for a refund and place a new order for the correct item.

*If you purchased your Castelli product from a retailer, please return it to that retailer.

All orders placed using the Castelli Custom Solo Configurator are custom, made-to-order products and therefore not eligible for refunds or returns.

All sales are final. Products with a manufacturer’s defect can be returned within 30 days for a full refund.